Returns & Exchanges
What we do when something arrives damaged or wrong, and what we cannot take back. In short: we fix our mistakes at our cost; sizing and change of mind are not grounds for a return. This policy applies to in-stock wholesale and dropshipping orders placed through changshengapparel.com.
The short version
- Damaged, defective or wrong item? Tell us within 7 days of delivery, with photos. We resend at our cost.
- Lost in transit? We resend.
- Sizing, fit or change of mind? No returns or exchanges. Please check the Size Guide before ordering.
- Made to Order and OEM/ODM production is made for you and cannot be returned.
1. Damaged, defective or wrong items
If a dress arrives damaged, has a manufacturing fault, or is not the style, colour or size you ordered, we put it right. Contact us within 7 days of delivery (the delivery date shown in the courier’s tracking) with your order number, the style code, the number of pieces affected, and clear photos or a short video of the parcel, the shipping label and the problem.
Once we confirm the claim – usually within 48 hours – we ship replacement pieces from stock at our cost. You do not need to send the item back unless we ask you to. If the style is out of stock, we refund the price of the affected pieces, or you can choose another in-stock style of the same value.
For dropshipping orders, the claim comes from you as the store owner, not from your end customer, and the replacement ships to the same delivery address.
2. Lost or missing parcels
If tracking shows that a parcel was lost in transit, or it has not moved for an unusually long time, message us. We open a claim with the courier and resend your order. A parcel that the courier has confirmed as delivered to your address is treated as received.
3. Sizing, fit and change of mind
We do not accept returns or exchanges for sizing, fit, or because a style is not what you expected. Our dresses are wholesale stock sold to businesses, and every style is made in standard US/EU sizing with the measurements listed on our Size Guide. Please check the size chart before you order. If you are unsure, start with a small order of 5 pieces as samples first – in-stock samples are charged at the listed price.
4. Colour and screen differences
Our photos are taken under studio lighting. Slight differences between the colour on your screen and the actual fabric are normal and are not treated as a defect.
5. What is not covered
- Made to Order styles and OEM/ODM production – they are made to your order and cannot be resold.
- Parcels returned or destroyed because of an incorrect or incomplete address, refused delivery, or unpaid import duties and taxes. Reshipping is at the buyer’s cost, and any courier return or disposal fees are deducted from a refund.
- Items that have been worn, washed, altered, or had their labels removed.
- Minor colour variation, as described above.
6. Refunds
We refund only when a confirmed replacement cannot be supplied. Refunds go back to the payment method you used, less any payment-provider fees we cannot recover (for example the PayPal fee), usually within 7 working days of confirmation.
7. How to make a claim
- Message us on WhatsApp at +86 180 1185 8844 or email contact@changshengapparel.com within 7 days of delivery.
- Include your order number (for example CS-XXXXX), the style code, the quantity affected, and photos or a short video.
- We confirm within 48 hours, Monday to Saturday.
- Replacements ship from stock and we send you the new tracking number.